Rubbish Clearance Acton Service Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Clearance Acton provides rubbish removal, waste collection and related clearance services to domestic and commercial customers in the United Kingdom. By booking a service, you agree to be bound by these Terms and Conditions, which form a legally binding agreement between you and us.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

1.1 "Company", "we", "us" and "our" refer to Rubbish Clearance Acton, the provider of rubbish removal and waste collection services.

1.2 "Customer", "you" and "your" refer to the individual, business, or organisation requesting and paying for the services.

1.3 "Services" means the rubbish clearance, waste collection, loading, transportation and related services that we provide at the property or site specified in your booking.

1.4 "Booking" means your request to receive services from us, whether made online, by telephone, by email or in writing, and our subsequent confirmation of that request.

1.5 "Waste" means the items, rubbish, junk, refuse or materials that you ask us to remove, subject to any exclusions set out in these Terms and Conditions or in applicable waste regulations.

2. Scope of Services

2.1 We provide waste collection and rubbish clearance services including, but not limited to, household rubbish removal, bulky waste removal, garden waste collection, light commercial clearances and general non-hazardous waste disposal.

2.2 Our services cover the collection, loading and transportation of waste from your property or agreed pick-up point to a licensed waste transfer station or disposal facility, in accordance with applicable waste and environmental regulations.

2.3 We reserve the right to refuse to remove any waste that we reasonably believe is hazardous, illegal, unsafe to handle, improperly described or not in line with these Terms and Conditions or with relevant legislation.

2.4 We may, at our discretion, offer additional services such as light dismantling of items or minor labour to access waste. Any such additional services may incur extra charges which will be explained to you before work begins where reasonably possible.

3. Booking Process

3.1 You can request a booking by contacting us by telephone, email or through our online enquiry or booking system, where available.

3.2 To process your booking, we will require accurate information about the type and approximate volume or weight of waste, access conditions, parking arrangements, location of the property and any other relevant details.

3.3 Based on the information you provide, we may offer an estimated price, appointment date and time window. This estimate is given in good faith and may be subject to change if the actual waste or site conditions differ from the description provided.

3.4 Your booking is not confirmed until we have sent you a confirmation message by email, text or verbally over the phone, and you have accepted the appointment time and any applicable charges.

3.5 We may, at our sole discretion, decline or cancel a booking request if we are unable to provide the services, if the location is outside our usual rubbish clearance service area, or if we reasonably believe that your requirements cannot be safely or lawfully met.

4. Estimates, Quotes and Pricing

4.1 Any estimate or quote provided before our team arrives on site is based on the information you give us and is not a final price. The final price may vary depending on the actual volume, weight and type of waste, access times, labour required and any additional services requested.

4.2 Our standard pricing is usually based on the volume of waste loaded into our vehicles, the weight of certain materials, or a fixed fee for agreed items or collections. Minimum load charges may apply.

4.3 When our team arrives, they will assess the waste and confirm the price before starting work. If the price is different from any prior estimate, you will have the option to accept the revised price or decline the service. If you decline, a call-out charge may apply if our Terms or prior communications stated such a charge.

4.4 Additional charges may apply for: restricted access or difficult loading conditions; extra labour time beyond what is reasonably expected; dismantling or breaking up items; parking fees or fines directly incurred while performing the service; or collections outside of standard operating hours.

4.5 All prices are stated in pounds sterling and may be subject to VAT or other applicable taxes, if relevant to our business status.

5. Payments

5.1 Payment is due in full on completion of the service, unless otherwise agreed in writing prior to the service date.

5.2 We may accept various payment methods, such as cash, debit card, credit card or bank transfer, subject to our current payment facilities and any applicable surcharges for certain card types where permitted by law.

5.3 For commercial customers or account holders, we may agree alternative payment terms such as payment within a specified number of days from the invoice date. Any such terms must be agreed in writing before the service is provided.

5.4 If payment is not received by the due date, we reserve the right to charge interest on the overdue amount at the statutory rate permitted under applicable law, as well as reasonable costs incurred in recovering the debt.

5.5 We reserve the right to withhold, suspend or cancel services to you if you fail to pay any sums due or if we reasonably believe that you may be unable or unwilling to pay for the services.

6. Cancellations and Amendments

6.1 You may cancel or amend a booking by contacting us as soon as possible by telephone or email.

6.2 If you cancel more than 24 hours before the agreed appointment time, no cancellation fee will normally apply, unless specifically stated at the time of booking or if special arrangements were made for your job that resulted in costs to us.

6.3 If you cancel within 24 hours of the agreed appointment time, we may charge a reasonable cancellation fee to cover costs incurred, including staff allocation and travel planning.

6.4 If our team arrives at the property at the agreed time and is unable to carry out the work due to reasons within your control, including but not limited to lack of access, incorrect address, absence of a responsible adult to grant entry, or refusal of the final price, we may charge a call-out or wasted journey fee.

6.5 We may cancel or reschedule your booking at any time due to circumstances beyond our reasonable control, including staff illness, vehicle breakdowns, extreme weather, traffic disruption, safety risks or compliance concerns. In such cases, we will use reasonable efforts to notify you and arrange a new appointment time. We will not be liable for any losses arising from such cancellations or delays, subject to section 11 below.

7. Customer Obligations

7.1 You must ensure that you have the legal right to request the removal of all waste and that the waste does not belong to any third party who has not given permission for its removal.

7.2 You must provide us with accurate information about the waste and site conditions, and promptly inform us of any changes before the service date.

7.3 You must ensure safe and reasonable access to the waste, including appropriate parking or loading space for our vehicles, and compliance with any local parking or access restrictions.

7.4 You must segregate or clearly identify any materials that require particular handling, and disclose any items that may be hazardous, sharp, heavy or otherwise present a risk to health and safety.

7.5 You must not request us to remove any waste that is illegal to transport or dispose of under UK law or relevant environmental regulations.

8. Waste Types and Exclusions

8.1 We primarily collect general household and commercial waste, bulky items, furniture, white goods, garden waste and other non-hazardous materials.

8.2 Certain waste streams are restricted or excluded from our standard services, including but not limited to: asbestos, clinical or medical waste, corrosive or reactive chemicals, solvents, oils, fuels, gas cylinders, explosives, radioactive materials and certain electrical or electronic waste that must be handled under specific schemes.

8.3 If you present us with restricted or hazardous waste that we are not licensed or able to handle, we may refuse to collect it, remove it from our vehicle if already loaded, or require you to arrange specialist disposal at your own cost.

8.4 We reserve the right to apply surcharges or special handling fees for certain waste types which are more expensive to process or dispose of, such as mattresses, tyres, fridges, freezers, televisions, monitors, plasterboard or large volumes of dense construction material.

9. Compliance With Waste Regulations

9.1 We are committed to operating in accordance with applicable UK waste, environmental and duty of care regulations, including any licensing requirements that apply to the transport and disposal of waste.

9.2 We will take your waste to a licensed waste transfer station, recycling facility or disposal site, and will use reasonable efforts to maximise reuse and recycling where economically and technically feasible.

9.3 You acknowledge your own duty of care as the producer or holder of waste and confirm that, by engaging us, you will provide accurate information about the nature of the waste. You agree not to misrepresent hazardous or restricted waste as general waste.

9.4 We may issue or complete waste transfer documentation where required. You must retain any relevant paperwork in accordance with legal requirements.

9.5 Once your waste has been collected and loaded into our vehicle, ownership and responsibility for that waste passes to us, subject to any laws relating to illegal or incorrectly described waste.

10. Access, Property and Damage

10.1 You are responsible for ensuring that our team can safely access the property and waste, and that driveways, paths and access routes are suitable for our vehicles and staff.

10.2 While we will take reasonable care when providing the services, you acknowledge that some minor scuffs, marks or disturbance may occur, particularly where bulky items must be removed through tight spaces or over delicate surfaces.

10.3 You should take reasonable steps to protect walls, floors, door frames, fixtures and fittings if you are concerned about potential damage. We are not liable for normal wear and tear or for pre-existing damage.

10.4 If any damage is caused directly by our negligence, you must notify us in writing as soon as reasonably possible, providing details and evidence. Our liability will be limited as set out in section 11.

11. Liability and Limitation

11.1 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be limited or excluded under applicable law.

11.2 Subject to clause 11.1, we shall not be liable for any indirect, consequential or special loss, or for any loss of profit, revenue, business, contracts, goodwill, data or anticipated savings arising out of or in connection with the services or these Terms and Conditions.

11.3 Subject to clause 11.1, our total aggregate liability to you in respect of all claims arising out of or in connection with the services and these Terms and Conditions, whether in contract, tort, negligence or otherwise, shall not exceed the total amount paid or payable by you for the specific service giving rise to the claim.

11.4 We accept no responsibility for any items that you intended to retain but which were mistakenly presented to us as waste and removed. You must ensure that any items not to be taken are clearly separated or identified before our team begins loading.

11.5 We are not liable for any delay or failure to perform our obligations where such delay or failure is caused by events beyond our reasonable control, including but not limited to acts of God, extreme weather, strikes, road closures, accidents, fuel shortages, or changes in law or regulation.

12. Complaints and Disputes

12.1 If you are dissatisfied with any aspect of our services, you should contact us as soon as possible to allow us the opportunity to investigate and, where appropriate, resolve the issue.

12.2 You should provide full details of your complaint, including dates, locations, names of staff involved, and any supporting evidence such as photographs or documents.

12.3 We will review your complaint and aim to respond within a reasonable timeframe. Where a resolution is agreed, this may include re-performing some or all of the services, offering a partial refund, or another reasonable remedy, at our discretion and in accordance with your statutory rights.

13. Data Protection and Privacy

13.1 We may collect and process personal information about you, such as your name, contact details and address, as necessary to provide the services, manage bookings, take payment and handle any queries or complaints.

13.2 We will handle your personal information in accordance with applicable data protection laws in the United Kingdom.

13.3 We may retain your details for a reasonable period for administrative and legal purposes. You may contact us to request information about the data we hold about you and to exercise any rights available to you under data protection law.

14. Variations to These Terms

14.1 We may update or amend these Terms and Conditions from time to time. Any changes will take effect from the date they are published or otherwise communicated to you.

14.2 The Terms and Conditions that apply to your booking are those in force at the time you make your booking, unless any change is required by law or regulatory authority, in which case the updated terms may apply to existing bookings.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services, except that we may bring proceedings against you in any other court of competent jurisdiction if you reside or are established outside England and Wales.

16. General Provisions

16.1 If any provision of these Terms and Conditions is held to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be removed or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

16.2 No failure or delay by us in enforcing any right or remedy under these Terms and Conditions shall be taken as a waiver of that right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy.

16.3 You may not assign or transfer any of your rights or obligations under these Terms and Conditions without our prior written consent. We may assign or transfer our rights and obligations in connection with any business transfer, merger or restructuring, provided that this does not materially reduce your rights under these Terms and Conditions.

16.4 These Terms and Conditions constitute the entire agreement between you and us in relation to the provision of the services, and supersede any previous understanding, agreement or representation relating to the same subject matter.