Rubbish Clearance Acton Privacy Policy

This Privacy Policy explains how Rubbish Clearance Acton collects, uses, stores, and protects personal data relating to our rubbish clearance and waste removal services. It applies to all Rubbish Clearance Acton customers and prospective customers within the Acton area, including those who contact us by telephone, email, online forms, or any other communication channel. We are committed to handling your personal data in accordance with the UK General Data Protection Regulation GDPR, the Data Protection Act 2018, and all applicable data protection laws.

Who We Are

Rubbish Clearance Acton provides rubbish clearance and related services to residential and commercial customers in the Acton area. For the purposes of data protection law, we act as the data controller in relation to the personal data described in this Privacy Policy, as we determine the purposes and means of processing that data.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us. This may include:

Identification and contact details such as your name, address, property location, telephone number, and email address.

Service details including requested services, property access information, booking dates and times, photographs you provide to describe the job, and notes about the services carried out.

Payment and billing information such as partial payment card details processed via our payment processor, bank transfer details, billing address, and records of invoices and payments. We do not store full card details on our own systems.

Communication records including information contained in emails, text messages, phone call notes, or other correspondence you send to us, as well as any feedback or complaints you provide.

Technical data where applicable such as your IP address, device type, and basic usage information if you use our website or online forms. This may be collected through standard server logs or similar technologies.

How We Collect Your Data

We may collect your personal data in the following ways:

Directly from you when you contact us to request a quote, make a booking, change or cancel a booking, ask a question, or otherwise communicate with us.

During on-site visits when we attend your premises to assess or complete a job and gather practical information necessary for delivering the service.

Through third parties where lawful, for example if a landlord, letting agent, or business contacts us on your behalf to arrange rubbish clearance at your property.

Automatically when you use our website or digital tools, where basic technical data is created and stored in our systems.

Purposes of Processing and Lawful Bases

We process your personal data only when we have a lawful basis to do so. Depending on the circumstances, our lawful bases include:

Contractual necessity. We use your data to provide our services, including giving quotes, scheduling and completing rubbish clearance jobs, communicating about access and timing, issuing invoices, collecting payment, and handling any post-service issues. Without this data, we cannot perform the contract or take steps at your request prior to entering into a contract.

Legitimate interests. We may process personal data to operate and improve our business, manage customer relationships, maintain records, prevent fraud or misuse of our services, recover unpaid fees, and ensure the safety of our staff and customers. We balance these interests against your rights and freedoms.

Legal obligations. We process data where necessary to comply with legal and regulatory requirements, including accounting, tax reporting, waste disposal regulations, and responding to lawful requests from public authorities.

Consent. In limited cases, we may rely on your explicit consent, for example if we wish to send you certain types of marketing communications beyond what is permitted under legitimate interests, or if we use optional cookies or similar technologies on our website. You can withdraw your consent at any time.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide and manage our rubbish clearance services, including arranging visits, carrying out collections, and managing customer accounts.

To issue quotations, invoices, receipts, and other documentation relevant to the services you request.

To communicate with you about bookings, service updates, changes, cancellations, feedback, and customer support queries.

To manage payments, refunds, and debt recovery where necessary.

To maintain accurate business and financial records and to comply with legal and regulatory obligations.

To improve our services, train our staff, and monitor service quality, including reviewing feedback and internal reports.

To protect our business, staff, and customers, for example by detecting and preventing fraud, misuse, or security incidents.

Data Sharing and Processors

We do not sell your personal data. We may share your information with third parties only when necessary and lawful. This may include:

Service providers acting as data processors who support our operations, such as IT providers, booking or scheduling tools, payment processors, accountants, and companies that provide secure data storage. These processors act on our instructions, are contractually bound to protect your data, and may not use it for their own purposes.

Professional advisers such as accountants or legal advisers where required for business management, legal advice, or dispute resolution.

Public authorities, regulators, law enforcement or courts where we are legally obliged to share information, or where sharing is necessary to establish, exercise, or defend legal claims.

If there is a business transfer or restructuring, your data may be shared with parties involved, but it will remain protected in accordance with this Privacy Policy and applicable data protection laws.

International Transfers

Our primary operations serve customers in the Acton area, and we aim to store and process personal data within the United Kingdom or the European Economic Area wherever possible. If any of our service providers transfer or store data outside these locations, we will ensure that appropriate safeguards are in place, such as adequacy regulations, standard contractual clauses, or equivalent legal protections.

Data Retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements.

Customer records and service information are generally retained for a period that allows us to respond to queries, handle complaints, and meet our obligations under contract and law. Financial and invoicing records are typically kept for at least the period required under tax and company law.

Where we hold data based on your consent, we will retain it until you withdraw consent or until the purpose for which consent was given has been fulfilled. When we no longer need personal data, we will securely delete or anonymise it.

Security of Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures include access controls, staff training, secure storage, and procedures for handling potential data incidents. While no system can be guaranteed to be completely secure, we continually review and enhance our security practices to reduce risks.

Your Rights Under GDPR

As a customer or prospective customer of Rubbish Clearance Acton within the Acton area, you have a number of rights in relation to your personal data under GDPR and related laws. These include:

Right of access. You can request confirmation of whether we process your personal data and obtain a copy of that data, together with certain additional information.

Right to rectification. You can ask us to correct or update inaccurate or incomplete personal data we hold about you.

Right to erasure. In certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you have withdrawn consent and there is no other lawful basis for processing.

Right to restriction of processing. You can ask us to restrict how we use your data in specific situations, for example while we verify its accuracy or assess an objection you have raised.

Right to object. You may object to processing carried out on the basis of our legitimate interests. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where processing is required for legal claims.

Right to data portability. Where processing is based on consent or contract and carried out by automated means, you may request a copy of your data in a structured, commonly used, machine readable format, and ask us to transmit it to another controller where technically feasible.

Right to withdraw consent. If we rely on your consent for specific processing, you can withdraw that consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.

Complaints and Contact

If you have questions about this Privacy Policy or how we handle your personal data, or if you wish to exercise any of your rights, you can contact us using the contact details provided on our service communications and documentation. We will respond to your request in accordance with applicable data protection laws.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe your data protection rights have been infringed. We encourage you to contact us first so we can try to resolve any concerns directly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data handling practices. Any revised version will apply to all Rubbish Clearance Acton customers in the Acton area from the date it is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data.